What I liked
the new building looked very clean
What could be improved
the person who stands just before the reception needs to learn basic manners and not to be rude and patronising
Before I got to the reception I had to explain to a guy what was wrong with me, I explained and he was immediately rude, arrogant and patronising. He sent me to my GP, while I explained to him that GP would send me back here for an x-ray. I saw my GP after not making it to the reception desk at the A&E, and guess what...GP sent me back to A&E. so my whole day waiting for GP to see me was wasted, I couldn't even go to work because of the A&Es behaviour. The rude person at the A&E was useless and made me feel very upset. I had never been treated like this before and it was disgusting.
I understand A&E is for emergency, but if GP will refer me back to A&E, then why not just go A&E in the first instance when you know you will be referred back to A&E!
Save costs by seeing patients quicker, not save costs by being rude and chuck patients out for not being ill enough!
I would not go to this A&E if I had a choice; actually unless you are on the verge of dying they probs won’t see you and refer you to your GP! Who in most circumstances GP will see you in few days... till then, die, they couldn’t care less.
Maybe better to call an ambulance, maybe then you'll get taken seriously.
"Rude, patronising, horrible treatement, arrogant,..."
About: The Royal London Hospital The Royal London Hospital London E1 1BB
Posted via nhs.uk