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"Pleasant Experience"

About: Westbury Medical Centre

I find a lot of these reviews on here to be an unfair representation of the service I have received over the past 18 months that I have been registered. Yes the NHS is very stretched but I have found the service at this practice to be on par, if not slightly higher, than other surgeries I've used in London.

The doctors & nurses I have seen have always been kind and thorough, taking the time to listen and giving me options for further treatment on most occasions.

There can be a wait for appointments but that is the case at most surgeries in my experience so I have come to expect it. I highly recommend registering for the online booking system as it makes the whole process easier.

I have found the receptionists to be polite and fair - I can't imagine some of the things they have to deal with so I am always sympathetic and ask questions when they haven't given enough information.

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Responses

Response from Westbury Medical Centre 7 years ago
Westbury Medical Centre
Submitted on 15/02/2018 at 10:12
Published on nhs.uk on 24/08/2018 at 17:36


Thank you for taking the time to put a positive review on NHS choices. People tend to do reviews when they are unhappy with the service and hardly ever when they are happy and since we spend a great deal of time trying to provide the best service we can, positive reviews are also very welcome, encouraging and brightens our day.

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