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"A&E and neurology"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

I have had the unfortunate need to visit a&e with my daughter on 3 occasions in the last 2 weeks with very severe back pain, loss of sensation in legs and pins sand needles. Each time she was dismissed with pain killers after being told its due to her Functional neurological disorder for which she is under a neurologist in London. The pain killers have not helped at all. Each time we were sent away and told to get in touch with the

Professor in London. On one occasion we were referred to urgent care where the doctor got the neurologist to agree to come and see her, once we were in a&e as it was after midnight the neurologist rang and said he wasn’t coming and for an a&e doctor to see her. The a&e doctor didn’t have a clue so sent her home at 2.30 am crying in pain. I got in touch with the Professor in London who sent me an email to go back to a&e with, stating which tests would need to be done before assuming this wS due to her functional neurological disorder. I did this and after 8 hours she was finally admitted to ward b3 who were lovely. She was then transferred ar 5 am the following morning to neurology where the neurologists treated her like rubbish, ignored the advice that they had told us to get and then discharged her again. Her symptoms are now worsening and she is losing mobility and is spending all day crying in agony despite taking amatryptalibe, lamotragine, oramorph, ibuprofen and paracetamol. For a 19 year old woman who prior to this was a competitive swimmer who was fit and healthy this level of meds is not acceptable and she should not have been treated By the neurologists like this. I am an avid supporter of the Nhs but I am disgusted by how badly she has been treated.

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Responses

Response from Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus 6 years ago
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Submitted on 21/08/2018 at 09:30
Published on nhs.uk at 10:06


Thank you for your feedback and for taking the time to get in touch.

I’m sorry to hear that you feel let down by our Emergency Department and our colleagues in Neurology. It would be helpful to discuss your concerns directly so that we can provide a full response. If you wish to do so, you can contact me on 0115 924 9924 ext 63700.

Clare Mayfield

Matron, Emergency Department

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