What I liked
The staff on Ward 16 are true Vocational professionals, and their care and concern for patients was exceptional. I can't give them enough credit for making a rather painful operation bearable.
What could be improved
Exterior window ledges , which are made of metal are very loose (room 11) and flap about.
When very windy it is very difficult to sleep and I had to ask for some ear plugs to be brought in.
Also the hinge on the door of this ward needs replacing - it is a very heavy door to open and catches the hinge and bangs every time it is opened/closed .
Spare beds were often filled with post operative patients from other departments - and even though at times the ward was short staffed the level of care never altered. The staff just did that 'extra mile' beyond the call of duty.
"A truly caring, competent and professional..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
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