"Negative experience"

Thank you for taking the time to leave us feedback about your recent attendance in the Emergency Department at Eastbourne District General Hospital; we are very concerned to read that at what must have been a very difficult and upsetting time, you did not receive the positive and assuring standard of care we work hard to provide for all patients. Please accept our apologies for the disappointment and distress this experience caused you, as this is not how we wish for patients to feel. We would very much welcome the opportunity to learn more about your visit, and see what we could do differently in the future to avoid another patient having the same experience as you; if you feel able to, please contact our Patient Advice and Liaison Service (PALS) on 01323 435886 or you can email them at esh-tr.palse@nhs.net if that is easier for you.

In the meantime, we very much hope you are feeling better in yourself and have been able to source some assistance and support from your GP in managing your low mood as part of a recovery pathway. We wish you all the very best for your future health and well-being.

Dear Iwab2b

Sussex Patnership provides part of the A&E mental health service at Eastbourne General who have already replied - if when following up with them you find that your concerns are about us please do not hesitate to contact me Bev Davies on 01323 438279 so that we can try and put things right for you and prevent similar experiences for other people

I am very sorry that you had the experince that you did and thank you for taking the time to tell us about it

Best wishes

Bev

Beverley Davies

Service Manager

Urgent Care Services - Eastbourne

Sussex Partnership NHS Foundation Trust