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"Amazing treatment from all the team at EPAU"

About: Good Hope Hospital / Accident & emergency Good Hope Hospital / Maternity care

(as the patient),

I was referred to good hope to have a scan after a private clinic suspected my pregnancy had failed. When doing a scan I was told that this was the case however due to legal reasons I had to wait 2 weeks for another scan before anything can be done. The lady who talked me through this was incredible and made me feel at ease. Shortly after my appointment I began misscarrying naturally at home which at first was painful and I lost a normal amount of blood.

A few days after that pain and bleeding had calmed down I began to experience excruciating pains that I could not cope with, so my boyfriend took me to A& E. I was taken straight in to majors and given some pain relief to help, shortly after I was moved in to the EPAU Ward. By this point I was bleeding abnormally which the nurses became concerned about and the pains were terrible, every single nurse especially Amy, Clara and doctor Madeeha treated me with such care and helped me through the whole process. At all points they talked through with me what was happening and answered all of my questions as to what was happening. I can’t praise doctor Madeeha enough who is a student nurse and was looking after the whole ward alone, she was so busy with many patients yet made me feel so at ease and had a lot of time to help me. I can’t praise the NHS enough! I was in hospital for over 30 hours and I was treated amazingly thank you so much!

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Responses

Response from Good Hope Hospital 5 years ago
Good Hope Hospital
Submitted on 23/08/2018 at 16:13
Published on nhs.uk at 17:06


Responded: 23.08.18

Dear rainfg79

Thank you so much for taking the time to post your feedback regarding EPAU Services at Good Hope Hospital.

I am so pleased to read that you felt welcomed and cared for during your appointment.

I am truly sorry to read your posting; however I am very grateful to you for taking the time do so, as I appreciate that it must have been very difficult for you to write under the circumstances.

I am will forward your feedback to the senior managers of

Good Hope Hospital who will be pleased to read your feedback, and will ensure that your positive comments are shared.

I hope this is acceptable and once again thank you. Patient feedback is extremely important to us and we really appreciate your input.

With kind regards

M Campbell

Patient Services

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