"The worst at providing repeat medication on time"
About: St Austell Health Group St Austell Health Group St Austell PL25 3EF
Posted via nhs.uk
I’ve lost count of the number of times that St Austell Healthcare have failed to respond to a prescription sent by my pharmacy on time. I am epileptic and require my medication to get by day to day, so I can live and work like everybody else. Today it seems I am now unable to go on holiday because once again, they’ve failed to provide my prescription. I don’t have enough medicine to go on holiday with and I highly doubt it will be sorted before I fly.
There have been multiple occasions where I have had to skip my medication because I haven’t had enough, so I’ve remained inside for fear of having a seizure instead of doing something productive with my weekends. St Austell healthcare do not care that their failure to serve affects the quality of life of their patients. I am simply told to call 111, who are under their own strain, and often do not respond until the pharmacies are closed.
Because of my condition I do not drive and therefore have no choice whatsoever but to continue to use this practice!
I never had issues when I was with park medical before it became part of this group.