I’ve lost count of the number of times that St Austell Healthcare have failed to respond to a prescription sent by my pharmacy on time. I am epileptic and require my medication to get by day to day, so I can live and work like everybody else. Today it seems I am now unable to go on holiday because once again, they’ve failed to provide my prescription. I don’t have enough medicine to go on holiday with and I highly doubt it will be sorted before I fly.
There have been multiple occasions where I have had to skip my medication because I haven’t had enough, so I’ve remained inside for fear of having a seizure instead of doing something productive with my weekends. St Austell healthcare do not care that their failure to serve affects the quality of life of their patients. I am simply told to call 111, who are under their own strain, and often do not respond until the pharmacies are closed.
Because of my condition I do not drive and therefore have no choice whatsoever but to continue to use this practice!
I never had issues when I was with park medical before it became part of this group.
"The worst at providing repeat medication on time"
About: St Austell Health Group St Austell Health Group St Austell PL25 3EF
Posted via nhs.uk
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