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Oral and Maxillofacial Surgery at Northwick Park

Story from nhs.uk

"Oral and Maxillofacial Surgery at Northwick Park"

About: Northwick Park Hospital

I have rung 4 times and never got through.

The first time I had to wait 20minutes got through to reception who cut the phone as they didn’t understand what department to put me through to.

Second time i rang I waited 10mins to get through to reception and they said they would put me through to maxillofacial, but then again nothing!

The next two times I rang I waited 10mins each time got through to reception like I had previously, they said they would put me through but no one at maxillofacial picked up.

I literally had one quick question to ask them but haven’t been able to get through and wasted A LOT of time trying!

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 6 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 10/08/2018 at 16:10
Published on Care Opinion at 16:17

Dear Sir/Madam

Thank you for your feedback and I am very sorry for the difficulties you have had in trying to speak to someone in the Oral and Maxillofacial team.

I will let the senior staff know of the trouble you have had. In the meantime, please do contact our PALS team who will ensure that someone calls you back to address your query. You can contact PALS on 020 8869 5118 or alternatively you can email your details to them at LNWH-tr.PALS@nhs.net.

I am sorry once again for the frustration caused and thank you for taking the time to let us know about it.

Kind regards

Peter Hare

Patient Liaison Manager

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