My mum was taken in by ambulance with chest pain. The place as expected was very busy. She was allowed some water but after requesting it 3 times from 3 different nurses I gave up and left to buy her water.
She had been on the trolley for 4 hours when a nurse came in and I said she had a sore neck, they apologised saying A&E was not a priority department for pillows and left. I then rolled up my mum's clothes to put behind her for comfort. As with many people she was left on the trolley waiting for a bed for 6 hours and I accept that is not any fault of the nursing staff.
While the efficiency of taking blood, blood pressure or medication was excellent, I do feel that communication with patients and relatives is not good and it is concerning me the lack of very basic nursing care.
"Communication with patients and relatives is not good"
About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow Accident & Emergency Glasgow G51 4TF
Posted by Victoria trained patient (as ),
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Update posted by Victoria trained patient (a service user) 5 years ago
See more responses from Nicole McInally