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"Frustrating and undignified."

About: Uch at Westmorland Street

What I liked

Location.

What could be improved

Communication between stuff (nurses, admin)/doctors.

The chaotic, uncaring administration.

Anything else?

I was left in a bed without food, water or any information for more than 17 hours waiting for an operation that was postponed.

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Responses

Response from Uch at Westmorland Street 9 years ago
Uch at Westmorland Street
Submitted on 24/02/2012 at 15:42
Published on nhs.uk on 25/02/2012 at 04:00


Thank you so much for taking the time to feedback on your experiences at the Heart Hospital and I'm very sorry that we did not meet your expectations on this occasion. We always strive to offer excellent care to our patients and your experience clearly falls far short of that. If you would like to discuss your concerns in more detail please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 020 3456 7010 or pals@uclh.nhs.uk

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