What I liked
Discussion with senior reg once I actually got into see him.
What could be improved
Waiting time both at OP clinic and at bloods
Staff not to dicussing amongst themselves how tired they were, what the plans were for Christmas night out etc whilst carrying out BP measuring and doing weights
Booking in clerk making some eye contact, saying good morning, smiling!
As a CMFT employee I feel I need to raise the issues above. Whilst I realise how busy these clinics are, and maybe how boring either booking people in or doing BPs and weight is I do feel the clinic staff need to remember to be more professional around and in their approach to the service users.
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted via nhs.uk