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"Disappointing experience in dirty room"

About: Conquest Hospital / Maternity

Have two experiences of the conquest hospital neither of which are particularly positive. My most recent was giving birth to my daughter 5 weeks early. I was not checked on and when the pain got to much and the midwife saw I was crowning she ran off and simply said "Oh". I was then rushed to a room which hadn't been cleaned and cleared of the previous occupant; there was blood on the floor and the toilet/shower room floor was covered in broken glass. My notes specified I wanted to deliver upright and not on my back but I was forced to lie down against my wishes and despite the fact it made the pain a lot worse. I was just lucky my active stage of labour was quick. Afterwards getting stitched up I had people coming in and out while I was eagle spread on the bed.

Sadly due to GD with this baby I have to give birth there again, I just wish they'd make some effort to make a space like the Eastbourne DGH that future mothers can feel more secure and deliver their babies in a less clinical environment, respect the wishes of mothers and try and uphold the modesty of patients.

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital
Submitted on 07/08/2018 at 07:17
Published on nhs.uk at 10:05


Thank you for taking the time to leave us some feedback about your experience of care in the Maternity Unit at Conquest Hospital; the Trust strives to provide a high standard of care for all patients, and therefore it is very disappointing to read this has not been your experience. Please accept our apologies for any unnecessary distress or inconvenience caused.

We want all of our patients to be treated with kindness, compassion, dignity and respect, and to have confidence in the care provided by staff. The issues you have raised in your feedback are of great concern, and we would very much welcome the opportunity to hear more about your experience so that we can undertake an investigation, and see where we need to learn or make improvements in our Maternity Unit. If you would be happy to speak to a member of staff, then please contact our Patient Advice and Liaison Service (PALS) by email at esh-tr.palsh@nhs.net or you can telephone them on 01424 758090.

We are grateful to you for letting us have your comments, and hope we will be able to learn from your experience at Conquest Hospital.

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