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"My Dad treated with dignity and real care"

About: East Surrey Hospital / General surgery

My elderly dad was admitted to Capel Ward following a fall 5 weeks ago and this resulted in the diagnosis of a spinal abscess.

He has received kindness, patience and understanding and following a general thorough health check he has had a 5 star gold care package where a number of underlying problems have come to light. Not once has been treated with anything other than full care from everyone.

The porters, the cleaners, the xray staff , the nursing team and the specialists doctors still caring for him.

Thank you all so very much, you are everything the NHS is, and should be proud of, well done everyone.

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Responses

Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 3 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 17/08/2018 at 13:20
Published on Care Opinion at 15:18


picture of Ben Mearns

Thank you so much for this positive feedback. I will certainly pass it on to the ward team who will be delighted.

I do hope that your Dad is feeling better.


Best wishes

Ben

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Response from Carol Dixon, Head of Patient Environment, Surrey and Sussex Healthcare NHS Trust 3 years ago
Carol Dixon
Head of Patient Environment,
Surrey and Sussex Healthcare NHS Trust
Submitted on 17/08/2018 at 15:30
Published on Care Opinion at 15:39


It's so lovely for our porters and Housekeepers to hear that they are making a difference to your Dad's care and I shall enjoy sharing your comments with them.

Thank you

Carol

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