This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I would hate to be a vulnerable elderly patient in..."

About: Dewsbury & District Hospital

What I liked

Occupational therapists were friendly, respectful and informative.

What could be improved

Staff numbers - everyone either rushed off their feet or (apparently) gossiping at nurses station. It took ages to answer call buttons. No one had time to reassure my mother when she was very distressed - in fact one staff nurse found it funny.

Communication with relatives/carers very poor.

Anything else?

No one was willing to accept responsibility for mistakes or failures of communication - hugely frustrating trying to get concerns addressed.

nhs.uk logo

Responses

Response from Dewsbury & District Hospital 9 years ago
Dewsbury & District Hospital
Submitted on 28/11/2011 at 12:43
Published on nhs.uk on 29/11/2011 at 04:01


We appreciate the positive comments and would be pleased to look into the negative ones if the family would like to contact us directly. The email address is pals@midyorks.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k