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Checking out today as rather not spend another...

Story from nhs.uk

"Checking out today as rather not spend another..."

About: Queen Elizabeth Hospital Birmingham

What I liked

excellent caring nurses

What could be improved

The food was unfit for human consumption and i refused to eat it. The bed was too short. I did not have a single good night sleep. People do not keep you informed. Was told Thursday would be having mri scan soon. Now Monday and keep being told its booked but just left hanging around in state of total depression.

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Responses

Response from Queen Elizabeth Hospital 12 years ago
Queen Elizabeth Hospital

Submitted on 28/11/2011 at 16:14
Published on nhs.uk on 29/11/2011 at 04:01

Thank you for taking the time to provide feedback on your experience as an inpatient at Queen Elizabeth Hospital Birmingham.

We are glad to hear that our nursing staff provided excellent care.

However, we are very sorry to hear about the other aspects of your experience. We aim to provide an environment conducive to the recovery of our patients and we are very sorry that we have not achieved this on this occasion.

We also apologise if you feel that you were not kept informed during your stay.

If you would like us to look into this in greater detail then please contact us with your details and we would be happy to investigate further. Please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-contact.htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk inside the Main Entrance.

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