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Brilliant care from everyone in TDC and F1

Posted By catowner

"Brilliant care from everyone in TDC and F1"

About: Wythenshawe Hospital / Plastic surgery

(as the patient),

I was booked in for day surgery following my original surgery nearly two years ago. I had a phone call asking if I could come in earlier - no problem at all. I was checked in at Treatment and Diagnostics Centre and from then on everything went like clockwork. I met the anaesthetist who took on board my concerns about previous anaesthesia, saw my consultant and then off to the theatre. I woke up a couple of hours later and because the anaesthetist had made adjustments to my medication had absolutely no issues with nausea or vomiting at all. Wonderful! I was kept in overnight on F1 and it was great to see a familiar face or two - I had the same exceptional care from my consultant and her team - as well all the staff on the ward. Nothing is too much trouble for the staff here and you can recover at your own pace knowing that the best is being done for you.

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Responses

Response from Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 31/10/2018 at 15:48
Published on Care Opinion on 01/11/2018 at 11:11

Thank you for your positive comment posted on the NHS Choices website regarding the care and treatment you received from the Treatment and Diagnostics Centre at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication.

We were pleased to read that the medical and nursing teams who took care of you took on board your concerns; particularly the anaesthetist who made adjustments to your medication so that you did not suffer any side effects. We were also pleased to read that you also received exceptional care from staff whilst you were on F1 and that nothing was too much trouble for them so that you could recover at your own pace. We can assure you that your kind comment has been forwarded to the Head of Nursing for the Surgery Division so that this can be shared with the consultant and the wider teams.

Response from Wythenshawe Hospital 5 years ago
Wythenshawe Hospital

Submitted on 28/01/2019 at 16:59
Published on nhs.uk at 17:06

Thank you for your positive comment posted on the NHS website regarding the care and treatment you received from the Treatment and Diagnostics Centre at Wythenshawe Hospital and please accept our apologies for the delay in you receiving our acknowledgement, unfortunately we have recently become aware of a problem with the NHS website and the responses which we submitted several months ago.

It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. We were pleased to read that the medical and nursing teams who took care of you took on board your concerns; particularly the anaesthetist who made adjustments to your medication so that you did not suffer any side effects. We were also pleased to read that you also received exceptional care from staff whilst you were on F1 and that nothing was too much trouble for them so that you could recover at your own pace. We can assure you that your kind comment has been forwarded to the Head of Nursing for the Surgery Division so that this can be shared with the consultant and the wider teams.

The Patient Experience Team

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