"A and E/CDU not great. Alex ward brilliant"

About: George Eliot Hospital - Acute Services / Accident and emergency

My nan was taken by ambulance into a and e where treatment was awfully slow. Not enough staff on to accommodate people’s general needs such as needing the toilet. Staff were very pleasant to talk to. Took 14 hours to get a diagnosis and treatment started. Saw Doctors constantly on there phones in a and e and making cup of teas. Alexandra ward could not have been more helpful. Very attentive, kept us informed at every stage. Always a staff member near by to help patients. Well done Alexandra for turning the poor care from a and e and cdu around

Story from nhs.uk


Response from George Eliot Hospital - Acute Services nearly 2 years ago
George Eliot Hospital - Acute Services
Submitted on 04/10/2018 at 09:23
Published on nhs.uk at 10:05

Thank you for your comments.

Your comments regarding A&E have now been shared with the team.

We have also shared your kind words about the care your nan received on Alexandra ward.

CT Kilbride on behalf of George Eliot NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful