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Care Opinion

Once again it gives me every confidence in the...

Story from nhs.uk

"Once again it gives me every confidence in the..."

About: Royal Devon & Exeter Hospital (Wonford)

What I liked

Emergency visit late 14th. From being collected by ambulance, very quickly, to being discharged 16th. I was treated, by everyone, with courtesy, gentleness and professionalism

In particular, the day Staff nurse on the Bolham Ward contributed to my wellbeing the most..

From arriving in the morning and for the rest of the day, the Staff Nurse was bright, cheerful, kind, informative and well organised. As this person was with their nurses etc. It was almost worth the pain to have been treated by them.

My thanks to everyone concerned.

What could be improved

While I appreciate the expertise which quickly made me well, Senior staff, Consultants etc. could learn from the Junior Doctors how to greet a patient and introduce themselves

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Responses

Response from Natalie Stone, Patient Engagemennt and Experience Co-ordinator, Royal Devon University Healthcare NHS Foundation Trust (2) 12 years ago
Natalie Stone
Patient Engagemennt and Experience Co-ordinator,
Royal Devon University Healthcare NHS Foundation Trust (2)

Submitted on 21/02/2012 at 10:38
Published on Care Opinion at 11:23

I would like to thank you for your kind comments regarding your stay at the Royal Devon and Exeter Hospital. It is pleasing to hear that your experience of the hospital was generally so positive. I will ensure your comments are passed on to the staff in the relevant departments.

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