What I liked
What could be improved
The reception and support staff could know what they were supposed to be doing. Reception staff inperticular should concentrate on their job as opposed to talking endless to other members of staff whilst leaving patients queueing to book appointments.
The main switchboard agents should also know what they are supposed to do. Directing calls endless around the hospital. This is the worst hospital with rude arrogent and stupid reception staff. I wouldn't recomend this hospital to anyone even my worst enemy. I have mailed the PALS and they have either refused or don't know how to reply.
Close the hospital and transfer the care back to already working hospitals like selly oak, where the service was for the most part excellent.
QE, Worst experiance ever, had to take unpaid leave to go to the hospital to try and book appointment, which I couldn't do becasue the ammount of time it took for idiot staff to do their job.
Of course this is not going to be published at all becasue teh QE don't want anyone else knowing how rubish the hospital is.
"Worst experiance ever, they can't even book..."
About: Queen Elizabeth Hospital Birmingham Queen Elizabeth Hospital Birmingham Birmingham B15 2WB
Posted via nhs.uk