This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"about my minor Operation today"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

I attended Forth Valley NHS Royal Hospital today for a procedure which involved  curettage and cautery of a lesion on my central scalp and excision of a lesion on my frontal scalp.

I was nervous in anticipation of the procedure not really knowing exactly what would happen. I had learned that any operation to the head was at least sensitive as the head is such a vulnerable area.

Those who attended me were Nurses Kirsty and Mary.

I was taken immediately on arrival at Ambulatory Care, on arrival a few minutes after 9am my appointment time. I found myself in confident and capable hands. I was impressed with the authority of the Staff Nurse but also her attention to detail and her reassuring manner.

The procedure was explained to me carefully so that I fully understood what was involved. I was put at ease in so far that it is possible to be at ease in such circumstances and the whole procedure was carried out quickly and carefully and most importantly very professionally.

It left me with a real sense of gratitude for the NHS- an institution that it is worth fighting for to keep it running in such a professional manner. 

I have suffered from a number of ailments in the last few years. I have had a heart attack, I have had a circumcision and now I have had treatment for skin cancer on my head. In all these episodes I have found the treatment that I have received has been excellent. Indeed  fantastic. And I  am not given to exaggeration. I am in no doubt that we are lucky in Scotland and in the UK to have the benefit of well trained and dedicated professionals at the front line in our health service, who in the way they go about their business are caring competent and if anything understated. I am proud that we have such wonderful people serving our community and long may it continue.

In my own particular case today I left the Hospital reassured that I had received good treatment and impressed by the dedication comfort and reassurance given to me by Kirsty and Mary. A big thank you to them both! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kirsteen Easson, Surgical Skin Nurse Practitioner, Day Surgery, NHS Forth Valley 5 years ago
Kirsteen Easson
Surgical Skin Nurse Practitioner, Day Surgery,
NHS Forth Valley
Submitted on 27/07/2018 at 15:17
Published on Care Opinion at 15:57



Many thanks for taking the time to leave such lovely feedback and I have shared this with our team. It is great that you have shared your story as this will hopefully reassure others who may be waiting to attend our clinic. It is natural to feel nervous in these situations and we try to be mindful of this and treat our patients with a reassuring touch.

I am pleased you felt your treatment was efficient and that you felt cared for and informed at each stage of your journey.

Our NHS is definitely something to be proud of and it is so nice to hear a positive story, as these can sometimes be overlooked.

I hope your wounds are healing well.

Thanks again.

Kirsty

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by tucanaks49 (the patient)

Thank you again Kirsty. I am feeling definitely better and I think my wounds are healing well!

It is good to know that I was in such capable hands.

As you say communication is important as I am sure that it is good for the morale of the staff and I hope that others are as inspired as I am by the treatment I received.

I also thank Care Opinion for facilitating these communications which I feel sure is to the benefit of all concerned.

Regards

Response from Gina Alexander, Director, Care Opinion Scotland, Care Opinion 5 years ago
Gina Alexander
Director, Care Opinion Scotland,
Care Opinion

I'm one of the Care Opinion Team, leading the work in Scotland!

Submitted on 29/07/2018 at 20:14
Published on Care Opinion at 22:27


picture of Gina Alexander

How kind of you to mention Care Opinion! This is a great start to our week and I can't wait to share it with the rest of the team. We feel like we do an important job, but it's always nice to have it recognised by someone just like you.

Glad to hear your op went well and wishing you speedy healing.

Thank you so much.

Gina

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k