"Judged by a receptionist"

I had attended A&E during having a mental health crisis. It was a little bit busy which, fair enough, I'd kind of expected. To be judged by a receptionist however, not their place and certainly not their job. 

They have no right to judge what comes through that door, in any case. I know I am fairly regularly in A&E at times, I have to trust them. It's not ideal but, when I have a crisis and can't cope, where else do you suggest? 

As much as I appreciate I am entirely responsible for my own actions, your receptionists did not help the situation last night. A&E panics me enough, I don't need to be judged before I've even got through the door.