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Care Opinion

Bad experience

Posted By matarbn54

"Bad experience"

About: Royal Blackburn Hospital / Pendle view inpatient unit

(as a service user),

Unfortunately I  had a very bad experience on this ward, possibly due to bad management & let down by most of the staff I came into contact with.

The main qualified Nursing staff didn't engage well enough with patients and spent much of there time  hidden away in the office. 

No security measures in place to prevent class B controlled substance been on the ward.

Rooms weren't cleaned for the full time  I was on the ward,Had to wait 2 days just to get toilet roll. 

A lot of staff weren't  approachable and I  felt they had no interest in care or the patients.

Found it difficult to receive already prescribed medication/ PRN it  seemed staff dished  it out when they felt like it. 

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Responses

Response from Sarah Harrison, Head of Complaints and PALS, Lancashire and South Cumbria NHS Foundation Trust 5 years ago
Sarah Harrison
Head of Complaints and PALS,
Lancashire and South Cumbria NHS Foundation Trust

Submitted on 18/07/2018 at 15:03
Published on Care Opinion at 15:16

Thank you for taking the time to share your experiences. We are always keen to understand peoples experiences so that we can learn from them and identify ways in which we can improve. If this is something you would be interested in supporting us with, then please contact the Hearing Feedback Team at hearing.feedback@lancashirecare.nhs.uk. Many thanks.

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