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Waiting time to get an appointment at fracture...

Story from nhs.uk

"Waiting time to get an appointment at fracture..."

About: King's Mill Hospital / Accident and emergency

On thursday the 12th july2018 i visited my doctor about my ankle he sent me to kingsmill for an x ray

Arrived early and seen very promptly.

Was told to go straight to A n E as i had fractured my ankle (break)

Arrived at A n E gave details waited to see triage nurse

She took details and was told to wait outside and would be seen by nurse practioner

Waited in A n E nearly 3 hours to be told yeah you have a break its healing you need to go to fracture clinic tomorrow go and make an appointment at reception.

O yes sorry no appointments till wednesday 18th july

Well i was gob smacked and fuming its discusting that waiting time is nearly a week away for a broken ankle

I would like to no why

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Responses

Response from Grace Worsley, Patient Experience Coordinator, Sherwood Forest Hospitals NHS Foundation Trust 6 years ago
Grace Worsley
Patient Experience Coordinator,
Sherwood Forest Hospitals NHS Foundation Trust

Submitted on 23/07/2018 at 10:15
Published on Care Opinion at 10:24

Thank you for taking the time to provide your feedback. I am sorry that the services provided were not as you would expect as it is always our aim to provide a quality and effective service. In order to investigate and hopefully help to resolve your concerns, I would be grateful if you could please contact a member of our Patient Experience Team on 01623 672222 or email sfh-tr.pet@nhs.net, the Patient Experience Office is open Monday to Friday, 8:30am to 6pm and Saturday 9am to 1pm.

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