"A&E experience"

About: Salford Royal / Accident and emergency

(as the patient),

I went to my GP practice but, despite my symptoms, was told to go to A&E.

I attended A&E and reception booked me in swiftly, already having my record on the system. I was seen very promptly for an initial assessment and then some tests. All the staff were pleasant and efficient. After a wait, I was taken through to see the doctor. We had a thorough conversation about history, signs and symptoms, followed by an examination. An x-ray was done, which was well located, just around the corner from the bay; again, the staff were pleasant efficient. Once back in the bay, after a short wait, the results were relayed to me in an comprehensible way and I was invited to see the x-ray to understand what had been found and diagnosed. Dr. Peachey has a lovely manner: I felt that she was interested, she answered all my questions and I never felt rushed in any way. As soon as we had finished, my medication was handed to me and I was able to go home.

This was a very good experience, and fortunately the diagnosis was not as bad as it might have been. The department was well laid out and organised, the staff were pleasant and efficient, and it felt that the system worked smoothly. By the end, I felt clear about what had been found, what I needed to do next, and what to do if anything else occurred.

Responses

Response from Salford Royal

Dear Chrrc7

We always appreciate feedback on our staff and we're delighted to hear of your positive experience of our service when you were brought in for treatment, and that you were happy with your treatment and care whilst with us, and how they also looked after you personally to make the experience positive.

We would be happy to share this with the team, if you could contact our PALS service, we can ensure that your comments reach all who were involved in your care, including Dr Peachey. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you again, and we hope you are recovering well.

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