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"Been brushed on the side by the entire system..."

About: Royal Berkshire Hospital / Trauma and orthopaedics

I have been struggling for an year now to get proper medical assistance for my daughter, now 13 years old. Even if I went repeatedly to the GP (REading Walk in Health Centre), managed to get referred to RBH to the Orthopedic Clinic, worried about my daughter who started limping more and more and started having pains in her legs and hip. been sent home last November without as much as a measurement, not to say an Xray or any kind of investigation, and been told that 'everything's fine, nothing to worry about'. I had to get my daughter to Romania to be taken seriously, where she had an Xray straightaway and got an initial diagnose of Right Hip Arthropathy and a difference between her legs of 1.5 cm.

The doctor in Romania recommended the investigations to follow up with an MRI, which we obtained only after we went to ER< due to the fact that my daughter was in excruciating pain. Ironically, the doctor there told me that I came LATE! We had an MRI, after 1 day of hospitalization and we were discharged being told that we will receive the discharge letter and follow up as being referred for physiotherapy. We waited for a month and nothing came, visiting my GP I was told that they do have the discharge letter, but no follow up, nothing. So I consider this is case closed now, and you do not care if a 13 years old girl will be left incapacitated for life. I received no clear answer on how the situation will develop, no clear answer on the internal structure of the bone, and I fail to find the words to express my disappointment and the disgust about the way this has been handled.

I will go and look for help someplace else and I will hold responsible all the medical personnel that has brought my daughter to the current condition.

Shame, shame. It is funny that the letter that the doctors sent after the visit to the Orthopedic Clinic in November last year did not mention at all that I mentioned that I feared that the way she walks could be caused by a bone issue, the hip or the spine, but it mentioned quickly, on the first row, that she is Romanian. I do not know if this is the cause that led to this kind of treatment, but I pay taxes like any other person and my daughter is entitled to have medical care like any other child.

If you need other details, I am more than happy to provide them.

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Responses

Response from Royal Berkshire Hospital 5 years ago
Royal Berkshire Hospital
Submitted on 09/07/2018 at 13:19
Published on nhs.uk at 14:06


Thank you for posting a review of your experience in our Orthopaedic Unit - we are sorry to hear that your daughter hasn't received the level of care that our clinical teams strive to provide. If you could please contact our Patient Relations Team on 0118 322 8338 or email talktous@royalberkshire.nhs.uk to provide all the relevant details, the Directorate Manager for Orthopaedics will be more than happy to investigate further and discuss some resolution with you. We take all patient, relative and carer feedback seriously so thank you for taking the time to raise your concerns.

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