This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I felt judged from the outset"

About: Ayrshire & Arran Community Services / Health Visiting - South Ayrshire

(as a service user),

I live in South Ayrshire and I am prompted to write about my experience of my son's 27 month check by his Health Visitor this week after reflecting on it and discussing it with colleagues and family.

My son is an intelligent, happy 2 year old and I therefore had no qualms about completing the questionnaire for this check and felt prepared for the visit to my home. However when the Health Visitor arrived at the door with a student and I welcomed them inside they did not introduce themselves by name and sat on the sofa without being asked. I introduced my son to them by name but they still didn't volunteer theirs and the Health Visitor proceeded to ask if I was "mum". She did not seem interested in my real name.

There then followed a quick box ticking exercise where the Health Visitor immediately asked if I was a smoker and if there had been any supervision orders. I don't smoke and neither does my partner.There have never been any such thing so I don't understand why supervision orders were even mentioned if she could clearly see that on her record.

When sleep was discussed I mentioned that my son still breastfeeds morning and night. While I don't expect a medal for breastfeeding a toddler, some encouragement or recognition that this is a good thing for his health, or that it takes effort and commitment would be nice rather than complete dismissal. It really is no wonder breastfeeding rates in this country are so poor when some health professionals place so little value on it.

When asked about my employment and I explained that I worked for a charity, I was then questioned about whether this was actually paid work. 

We live in quite overcrowded accommodation at the moment which I had explained was due to a delay on a renovation project and I was then quizzed about whether I owned or rented my property. I fail to see the appropriateness of these types of questions to my son's welfare and development and readiness for preschool education ( which I had believed the purpose of the check to be).I got the impression I was being judged from the outset and that assumptions had been made about me based on my address and home. Not only was this upsetting and left me feeling vulnerable, but it also begs the question, does this Health Visitor think this is an acceptable way to approach a conversation with any parent, regardless of their social or living status?

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/07/2018 at 17:04
Published on Care Opinion on 06/07/2018 at 09:11


picture of Eunice Goodwin

Dear Baglady,

I am so sorry you were left feeling vulnerable because of this visit. After reading your post, I spoke with our child health department for my own understanding. It does sound as if the assessment for this visit is reflective of the questions you were asked. However, it seems that there is learning here. You should have understood the questions, the purpose of the visit and you should not feel this way as a result of our visit.

NHS Ayrshire and Arran’s Customer Care Commitments expect staff to introduce themselves and I am sorry this was not the case here. Apart from good manners, introducing yourself must help to start the relationship on a good footing. With your permission, I would like us to look into this. Can contact Julie on 01292 559861 so we can take this forward.

Thank you so much for contacting us. It is only with the understanding how people feel about what we say and do, that we can reflect, learn and improve how we approach things.

Kindest regards,

Eunice

p.s. well done for breast feeding

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/07/2018 at 11:38
Published on Care Opinion at 11:41


picture of Eunice Goodwin

Dear Baglady,

Thank you for being in touch off-line. I hope this leads to understanding for us.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k