"GP = Generally Poor"

About: Southlands Medical Group

(as a parent/guardian),

I’ve been registered at many surgeries but this ranks as the worst by far. There’s an exceptionally rude receptionist here who obviously doesn’t know how to treat people, and patients shouldn’t be subjected to that kind of aggressiveness. I liken it to a snarling pit bull on a bad day. It’s Impossible to get a routine appointment without waiting for weeks, the receptionist advised me there’s a lot of pressure on the appointments system due to an inundation of new patients. It’s always been like this though. I phoned up and got told there’s no appointments left, but ring first thing next morning, which I did and I was told the same thing again. I complained and was promised a telephone consultation from the doctor, but this call never materialised, and this is the second time this has happened to me here.

The next day I rang and the doctor did call me back this time, but kept speaking over me, rushing through the call which I thought was a waste of time in the end as the doctor just said if my symptoms remain or get worse then call next week for an appointment. I haven’t been able to get an appointment in a week here for over five years so I don’t hold out much hope for that happening. 

Responses

Response from Tracy Devonport, Practice Manager, Southlands Medical Group We have made a change

We are terribly sorry this has been your experience and would very much appreciate if you could contact the Practice Manager, Tracy Devonport direct so that she can look into this further. We always encourage feedback both good and bad as only when we are told that something is not right can we do something about it.

Our appointment system has recently been overhauled as we have recruited new clinicians to be able to offer more appointments, on checking the system today (Thursday 5th July) our next routine appointment with a GP would be Monday 9th July pm. We also offer same day appointments each day for more acute problems with our on-call GP and Nurse Practitioners.

Again we sincerely apologise for your experience and would welcome direct feedback to enable us to look into it further.

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