"GP = Generally Poor"
About: Southlands Medical Group Southlands Medical Group Sunderland SR2 0RX
Posted by gameplayer (as ),
I’ve been registered at many surgeries but this ranks as the worst by far. There’s an exceptionally rude receptionist here who obviously doesn’t know how to treat people, and patients shouldn’t be subjected to that kind of aggressiveness. I liken it to a snarling pit bull on a bad day. It’s Impossible to get a routine appointment without waiting for weeks, the receptionist advised me there’s a lot of pressure on the appointments system due to an inundation of new patients. It’s always been like this though. I phoned up and got told there’s no appointments left, but ring first thing next morning, which I did and I was told the same thing again. I complained and was promised a telephone consultation from the doctor, but this call never materialised, and this is the second time this has happened to me here.
The next day I rang and the doctor did call me back this time, but kept speaking over me, rushing through the call which I thought was a waste of time in the end as the doctor just said if my symptoms remain or get worse then call next week for an appointment. I haven’t been able to get an appointment in a week here for over five years so I don’t hold out much hope for that happening.