What I liked
Friendly, courteous and cheerful staff.
What could be improved
I am very disappointed with the lack of information given to me regarding time scales of diagnostic assessments of my injury and subsequent treatment of my injury. I was told I would need an MRI scan and then my leg in plaster for 6 weeks. Naively, I assumed due to the pain & grade of my injury that the MRI scan would be carried out in the near future. On speaking to the department concerned it seems that I could be waiting up to 6 weeks for the scan alone. The consultant was not available to discuss this with me and my GP was not available for a telephone consultation for a further 5 days. All I wish to know is whether the waiting time for the scan will have a detrimental effect on my injury, whether the treatment (plaster) could begin before the scan & whether the delaying of the treatment will mean I will need even more time off work. I understand the shortage of resources etc (I also work in the public sector) but surely simple information like this should be communicated to patients without them having to investigate themselves thus adding to the stress & pressure they are already under.
"Communication to patient lacked detail."
About: Warwick Hospital Warwick Hospital Warwick CV34 5BW
Posted via nhs.uk