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"King George hospital medical assessment unit"

About: King George Hospital / General medicine

(as the patient),

I had been in hospital for 5 nights and the second morning I was vomiting, a specific nurse gave me two sick bowls, which I had obviously filled up. I was being sick constantly (7 times) I rang the buzzer and it took a while for someone to come and assist, it is extremely hard to control your vomit. The same nurse, came into the room knowing I needed help and looked at me in a way as if I was diseased and approached the patient next to me, I called them for help asking if I can have some more sick bowls please as I need to be sick (holding my mouth and vomit in) and they said they would help me when they were finished with their current patient. I couldn’t hold my sick in and vomited in the same two bowls from before. This was awful and I still didn’t say anything. A day or so later at dinner time, the same nurse came to give me my dinner and left me with a banana which I hadn’t ordered, I asked politely where my cake was and that I didn’t order a banana, they replied in a very high and aggressive tone in front of all patients and families that this was what I ordered and this is what I was going to get. I immediately got frustrated as of it why I was being spoken to and shouted at this way and asked the nurse not to speak to me this way and they started shouting the ward down, I felt so embarrassed and started crying, I said you are making me feel as if I am a burden and was told it was all in my head I was just making it up and then they stormed off. I had other patients coming to comfort me and nurses and told me apparently that nurse is just like that which left me even more upset as of to why and how someone can get away with treating patients this way.  

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Responses

Response from King George Hospital 6 years ago
King George Hospital
Submitted on 09/07/2018 at 06:52
Published on nhs.uk at 09:05


Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. Please contact our Patient Advice and Liaison Service (PALS), they can be contacted on 01708 435 454 or by email pals@bhrhospitals.nhs.uk, and they will do all they can to help you.

Kind Regards

Beverley Thomas

Interim Divisional Nurse – ED, Acute Assessment Units, ERU & Ambulatory Care

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