"a difficult situation dealt with in a professional..."

What I liked

all the staff were very professional, they explained each step of the process clearly and allowed for questions. The doctor explained the results well and discussed the next stages and what the options were. I left my appointment feeling positive and totally reassured by the experience. If i had to go through the procedure again i would happily go to the same department again. I have told friends about the experience and how well it all went considering what the test were for and how nervous I was.

Anything else?

a good example of how staff of differing disciplines can work well together for the good of the clients and the department.