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"Maternity assessment unit"

About: Forth Valley Royal Hospital / Maternity unit

(as the patient),

I work in Forth Valley and am not local to the area, but attended the MAU when I became unwell at work as I am 5 months pregnant. 

I was so impressed by the care I got from everyone, the phone was picked up promptly when I phoned triage and the midwife was helpful, advising me to come straight up.  She was expecting me on arrival and the fact that I am booked elsewhere wasn't an issue at all - she was able to access my notes and was very kind and reassuring.  Investigations were done promptly, I was put in a clean and pleasant room and everything was explained to me.  I saw a doctor very quickly, who was also very thorough in her examination and explanation of what was happening.  

I was very anxious when I arrived and overall the care was really excellent, I turned out to have an easily treatable infection but I felt reassured and that my baby and I had been properly investigated.

In contrast - by the time my own MAU, who I had also phoned at the time I became unwell and had advised me they'd "get someone to phone me back", did actually phone me back, I was already being seen by the Forth Valley midwife and having a doppler ultrasound.  The difference in care was amazing compared to what I've had so far elsewhere.  I only wish I lived in Forth Valley and could have my baby here instead! 

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Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 5 years ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley
Submitted on 27/06/2018 at 20:16
Published on Care Opinion on 28/06/2018 at 10:18


Dear gc1981

Thank you so much for your wonderful feedback which I will pass on to the staff.
It is great to hear that the team were able to see you promptly and alleviate your anxieties and reassure you that all was well with you and your baby. We are always happy to help even if you have planned to have your baby elsewhere. A short journey along the corridor at FVRH is preferable to having the added anxiety of a journey elsewhere.

I hope you are now feeling better and that the remainder of your pregnancy goes well. Please feel free to contact us at any time should you require any further assistance or reassurance.

With best wishes for the future as a mum.

Kind regards

Gail

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