Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

AM4 MA2

Story from nhs.uk

"AM4 MA2"

About: Manchester Royal Infirmary

The staff on both theese wards seem to be more interested in chatting and laughing with each other rather than patient care but that’s the reputation theese AMU wards have here ! You can wait up to 7 hours for a standard PRN medication you ask for things and staff either go away and forget and completely ignore you it’s like they just don’t care anymore ! Services and level of care are extremely slow if you ask for something standard wait is an hour that’s if then don’t forget about you. Lack of communication and also no one available to do things

Not a good ward at all in my experience ! You complain to ward manager all they say is sorry will learn but something happens again following day and nigh

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester Royal Infirmary 6 years ago
Manchester Royal Infirmary

Submitted on 12/07/2018 at 12:45
Published on nhs.uk at 13:06

Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope in May 2018 during your admission to Wards AM4 and MA2. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

Acting Matron Antony Southin was very disappointed to read the comments relating to care on AM4 and will share these comments with the team and discuss the issues raised to ensure that we are responding and improving the care we provide.

Mrs Renwick, Head of Nursing for Medicine, MRI, also apologies for your poor experience as an inpatient. Mrs Renwick will take up your concerns with all the Ward Managers across the Medical Wards. Mrs Renwick is also concerned about the lack of professionalism that you describe that has been shown by some of the ward staff; again this will be brought to their attention.

It is difficult to respond to all posts in a full way, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number: PO18/0099.

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k