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Care Opinion

Poor Service

Posted By rej

"Poor Service"

About: North West Boroughs Healthcare NHS Foundation Trust

(as a service user),

Having a bad time. Asked for calls back no one actually has. Been attached to my phone all evening. I actually feel safer out of the service than in it! Can’t be let down then. It’s disappointing that services can still be able to insinuate that it’s the patient in the wrong.

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Responses

Response from Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 5 years ago
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 26/06/2018 at 10:21
Published on Care Opinion at 10:29

Dear Rej

Thank you for the taking the time to post your comments.

My name is Steven Bailey and I am a PALS admin support for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

To ensure your comments are heard and acted upon, may I please ask that you contact the Complaints team through one of the methods below? We would like to take your details, and ensure you are receiving the care you need.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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