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"SDQ blood test - told I had to have an appointment"

About: Basildon University Hospital Orsett Hospital

(as a service user),

I had a letter from Badildon Hospital to say that I needed to have a blood test ASAP as I had to have a CT scan. My blood test had an SDQ sticker and my letter was highlighted to say that I did NOT have to make an appointment, that I could walk in and be seen.

I drove to Orsett hospital to be told I could NOT walk in, they only took appointments. I was offered the last appointment of the day, 3.30pm. I was told I was very lucky to have managed to get the last appointment. I questioned the fact that my letter was highlighted and said I could walk in. So if they were fully booked could I sit and wait and get seen? Again I was told NO.

Infuriated I drove to Badildon hospital, said I was a walk in and showed my letter that highlighted no appointment needed, to walk in and I would be seen.

I drove a total of 60 miles! Total incompetency! I'm so angry!  

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Responses

Response from Orsett Hospital 3 years ago
Orsett Hospital
Submitted on 16/07/2018 at 15:07
Published on nhs.uk at 16:06


We are sorry that you had cause to raise concerns about your recent experience at Orsett Hospital.

If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) on 01268 524900 Ext 4440 or email pals@btuh.nhs.uk and they will investigate with the relevant teams.

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Response from Basildon University Hospital 3 years ago
Basildon University Hospital
Submitted on 16/07/2018 at 15:09
Published on nhs.uk at 16:06


Your comments have appeared twice on this site.

We again apologise for your poor experience and would encourage you to contact PALS if you wish to discuss anything in further detail.

We are very sorry that you were inconvenienced in this way.

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