"Wonderful care"

About: Milton Keynes Hospital / Maternity care

After a very positive labour experience, wonderfully supported by a calm & encouraging midwife our situation changed rapidly due to my uterus not contracting properly post-partum. Without hesitation the midwife responded and within seconds our room was filled with clinical staff all working to stop my haemorrhage. Even in this potentially dangerous & frightening situation, everyone present was calm & focused and they kept me informed of everything they were doing. Within minutes the bleeding was under control and I was happily enjoying skin-to-skin with my newborn.

Immediately after this, it became clear that myself & my baby had a pre-existing infection. A course of IV antibiotics was prescribed for us both which unfortunately meant we were committed to a lengthy stay on the Maternity Ward- not what any parents are hoping/planning for. But I can honestly say that every single person on Wards 9 & 10 have been so supportive each day, looking after my baby with patience, care & regular monitoring and ensuring I was coping myself with the long stay away from my toddler which has made things particularly hard. They have turned a nightmare situation into one which has been much easier to bear in the circumstances. As a consequence our baby is thriving and has responded well to treatment & we are able to leave days earlier than planned. We are especially grateful to the midwives who organised a side-room for us to stay in to allow us our own space & privacy due to the length of our stay- this was so important to us, we cannot thank you enough! How lucky we are to have access to facilities and care of this standard, we cannot fault a single thing- thank you so much.

Story from nhs.uk


Response from Michaela Tait, Patient Experience Manager, Milton Keynes University Hospital NHS Foundation Trust

Thank you for taking the time to tell us about the level of care you received from our maternity team. We are delighted to see that you were treated with respect, care and consideration from the beginning to the end of your time with us. We will be sure to pass on your comments to the team here so they know how grateful you are for all that they did. Thank you once again for taking the time to tell us about your experience at MKUH.

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