"HSG Appointment Service"

I am currently undergoing fertility investigations. As part of these investigations I have to have a HSG test, the procedure for booking this test, as explained to me by a nurse aiding my consultation appointment, is that I must call the booking number on the first day of my period, they will book me an appointment between day 5 - day 10 of that cycle.

Following these instructions as did as explained only to be told that I first needed to have swabs and therefore couldn't have an appointment during that cycle. I then booked swabs at my GP and had to wait for my next period - 62 days later.

I followed the same instructions on my 2nd cycle and called the booking number on day 1, Monday 20th June, to be told that a nurse would call me back later with an appointment. I didn't hear anything further on Monday. Tuesday I called the booking number 15 times to chase what was happening, there was no answer. Finally at 2:30pm on Day 2, Tuesday, someone answered and explained that they may not be able to get me in during this cycle, I may have to wait for my next cycle. I became extremely upset on the phone due to my frustrations and was told someone would call me back.

My cycles average 60+ days so by the department putting me off 2 cycles means I will have waited over 120 days for this appointment. I understand there are procedures to follow but these procedures should be explained clearly at the beginning of the process to avoid the frustration I have experienced.

This process (fertility investigation) is scary and upsetting enough without feeling let down by the service that is suppose to help.

I feel like I have faced one obstacle after another and I also feel extremely let down.