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"We want proper care in our old age"

About: Crosshouse Hospital / Respiratory medicine General practices in Ayrshire & Arran University Hospital Ayr / Combined Assessment Unit (CAU) University Hospital Ayr / Respiratory Medicine University Hospital Ayr / Urology

(as a relative),

In December 2017 my husband was called to Ayr Hospital for a scan following a bad chest infection. As he heard nothing he wrongly assumed that it was O.K. However, in mid January he was at Ayr Hospital for his routine bladder scope (he has bladder cancer) and a doctor looked at his notes and said he may have secondaries! Again nothing happened.

In February he had his birthday check with his G.P. I phoned Cathcart Street and spoke to Dr. McKenzie and said how worried I was about his scan. He then found that the scan in December had shown a shadow on his right lung, and was very worried that nothing had been done.  Dr. McKenzie then organised an appointment at Crosshouse at the end of February. He confirmed that there was a shadow and he would need another scan and pulmonary function test. In April he has to go to ‘on call’ Dr at Ayr Hospital as he had a chest infection and feeling grim. Put on antibiotics.

We finally hear that my husband has to have a scan on towards the end of April at Ayr Hospital.  We stupidly thought that this was for his chest but found out it was for the bladder area as Dr. Guran was wanting to check his pelvic area. When we phoned to see if this could have both areas scanned he was told this was not possible. However, a very sensible radiographer said there was no problem and did it.

We now move to May and I phone our surgery to ask why nothing is happening.  They call us and get up the scan on the screen. The Doctor is very concerned and sends us to Ayr Hospital at noon. After 2 hours they start doing some tests, bloods, Xrays, etc. Our family arrive to give support. At 4.30pm a consultant doctor comes to hear our story and apologises. They have contacted urology and Crosshouse and say something should start to happen next week.

He gets a lung function test a week later at Ayr and a CAT scan at the Beatson at the end of May.

We return to see the Dr at Crosshouse in early June. As we enter the room the Doctor has not opened the file or put scan on the screen. After sometime they tell us the growth is bigger!  They cannot find details of his pulmonary test and I tell them the date. Still can’t find it. The doctor tells us that my husband will need a needle biopsy and depending on his fitness they could take part of the lung away. They said they will implement this and we should hear very soon.

In early June at Ayr my husband has an operation to look at his bladder, tube and kidney. The Doctor is optimistic that although in a mess it is not any worse. Bits taken for histology and my husband now bleeds and urinates every 20mins or less until mid June. Waterworks hasn’t been right in 8 years but he copes and wears pads and rarely complains. Life is not easy but we accept our lot. I am just clear of breast cancer!

We both feel very alone and distressed  that his condition has been left for all these months. He gets his results of urinary biopsy on July. This could have been at the end of June but we are having a holiday then and we’ve already cancelled one.

He has no complaints of Dr. Guran and the urinary department at Ayr. We are not looking for sympathy just proper care in our old age.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
We are preparing to make a change
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/06/2018 at 17:14
Published on Care Opinion on 22/06/2018 at 10:03


picture of Eunice Goodwin

Dear JohnnyK,

Feedback is so important as it shines a spotlight on the things that go well and highlights things that have not. I agree entirely that you should get proper care as everyone should and I hesitate to say so, but I suspect these events are unrelated to age.

Our Assistant Director, John Swiatczak-Steele at Ayr Hospital, would like to look into this in order that we learn lessons from it. John will be very grateful if you would be kind enough to contact his office on 01292 614518, and give details such as your husband’s name, address and date of birth.

Thank you so much for taking time to outline your husband’s pathway and the failings within it. I am truly sorry that this has been both you and your husband's experience and we want to prevent it happening to others.

Kindest regards to you and your husband,

Eunice

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Response from John Swiatczak-Steele, Assistant Director, University Hospital Ayr, NHS Ayrshire and Arran 5 years ago
John Swiatczak-Steele
Assistant Director, University Hospital Ayr,
NHS Ayrshire and Arran
Submitted on 25/06/2018 at 11:19
Published on Care Opinion at 12:17


Dear JohnnyK

Thank you for making contact with me today.

I have identified the appropriate manager to deal with your issue and I have asked that they contact you directly to ensure that we can resolve the outstanding concern we discussed this morning.

It has clearly been a distressing time for you and I can only apologise for the additional anxiety caused. It is extremely disappointing when things do not go to plan and I would like to understand and identify, as soon as possible, why this was the case for you so that I can ensure the correct systems and processes are in place to prevent from happening again.

Best wishes

John

John Swiatczak-Steele

Assistant Director of Acute Services, UHA

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