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"Worrying inconsistencies in discharge letter"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Cardiology

(as the patient),

After being taken in to A&E with tachycardia, the staff were great and looked after me and ensured that I was alright. I was later taken to a ward when my symptoms had settled down. I had history the event conversation with the nurse and then about 3 hours later the doctor, who mentioned an Echocardiogram and a tape to monitor my heart. I was placed on telemetry at seven in the morning and had my abs taken. Perfectly good and reasonable. When the consultant came in to see me that morning, they mentioned that I might go on to beta blockers which I want keen on as my resting HR is normally 50, so this could potentially put my pulse at a dangerously low rate for normal function. When I looked at my discharge letter it said that I had refused a 24 hr tape and a bp monitor. This is untrue. I mentioned that I had a private consultation booked in Glasgow, but never refused anything other than being unseen to start a drug regime. It also stated that I was on over night telemetry, again this was not true. I have to take this letter addressed to my GP to my GP and to my consultant, which looks like I have been uncommitted to any sort of investigation. The fact is that these were never offered to me. I was basically discharged from the hospital with nothing other than I had sinus tachycardia and told not to drink so much coffee.This is very disappointing from the consultant who seen me this morning, when all the other staff were brilliant

Explanations

Explanations


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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
We are preparing to make a change
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/06/2018 at 09:57
Published on Care Opinion at 10:50


picture of Eunice Goodwin

Dear DP123,

I am sorry you were disappointed with these aspects of your care. I wonder if it would help to have some clarification by one of the cardiology team and give us the chance to rectify any errors in your letter. If you would us to do this, can you please contact me by email on eunice.goodwin@aapct.scot.nhs.uk or call me next week on 01563 826222 as I will be away from the office until Monday.

I am sure we can resolve this for you to your satisfaction,

Best wishes,

Eunice

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