"Endoscopy unit: care with a human face"

I recently had a colonoscopy in the RLI’s endoscopy unit.

I cannot praise the unit highly enough. The system was very efficient, and the staff—every last one of them—were marvellous throughout. It was the first time I had had this procedure, and I was very nervous. The staff noticed this, and were absolutely lovely. Small things like the doctor laying a comforting hand on my arm as the procedure got underway made all the difference. The nurse who chatted to me throughout deserves a special mention too. Let’s face it, a colonoscopy is a fairly embarrassing procedure, so it is important that patients are treated with dignity and respect, and this is what I experienced in spades at the RLI. I really want to thank everybody involved in my care that day: you all made it much easier than it might otherwise have been. (By the way, the endoscopy department isn’t an option on this form, so I selected ‘General Medicine’ because I had to select something!)