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Faultless service.

Story from nhs.uk

"Faultless service."

About: The Princess Royal Hospital (Telford)

What I liked

As I had Vascular Surgery, I had one to one care in the recovery room for 2 hours after my operation, then I was transferred to the High Dependency ward until the next day when I was transferred back to Ward 12 for the remainder of my stay.

I am happy to say that at all times I received excellent professional care from any staff who had with me, always with a cheerful caring manner.

From my consultant, to the cheerful porter who escorted me to the

X-Ray department I have nothing but praise for all staff at P.R.H.

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Responses

Response from The Princess Royal Hospital 12 years ago
The Princess Royal Hospital

Submitted on 27/11/2011 at 10:15
Published on nhs.uk on 28/11/2011 at 04:00

Thank you for your comments about the care you received from ward 12 and high dependency unit (HDU) at the Princess Royal Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. We have shared your comments with Ward 12 and HDU.

If you think that a member of staff deserves special praise and recognition then please consider nominating them for Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about-us/chairmansaward.aspx

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Thanks again for taking the time and trouble to provide feedback about your care.

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