"Online appointments don't work"

Thank you for leaving your comments on NHS Choices. Our phone lines are extremely busy at present and we do endeavour to answer all calls within a matter of rings. However as you can imagine not all our calls are to book appointments and we like to offer our patients the same priority and with this is mind some calls take longer than others. The reason behind the appointments not being fully up to date, as at the end of April we changed our appointment types and we are now reviewing this and trying to ascertain what things need to change. This will be happening next week and more appointments will be added. Our surgeries priority is to offer an excellent service to our patient, however sometimes we need to slow processes down to review changes and make the patient experience a better one.