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"Very rude staff"

Arrived with my husband for his eye test his appointment was for 8.40am we arrived just before 8.30am after we got a taxi over.The gates were locked we stood outside untill 8.40 am this very rude unpleasant woman dressed in ordinary clothes opened it never said hello or sorry we kept you waiting outside. I asked her what time do you open?She said sharply about now, then said well what time was your appointment at horrid person next time we will be going private I always though the NH S were under pressure now I have a different opinion of there service. Will be going private next time

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Responses

Response from Grove Road Clinic 3 years ago
Grove Road Clinic
Submitted on 19/06/2018 at 11:41
Published on nhs.uk at 12:06


Responded: 19.06.18

Thank you very much for your comments regarding your recent experience at Grove Road Clinic.

I am very sorry that you found the response from the person who opened the gates to be unpleasant and unwelcoming, if you would like us to look into this matter further. To do this accurately, I would need some more information from you to identify you on our system and would like to ask you to contact us directly on 0121 424 0808 at your convenience. You can also be contact us by email: bhs-tr.Complaints-ConcernsandCompliments@nhs.net

I look forward to hearing from you and once again thank you for providing your comments, patient feedback and a positive patient experience is extremely important to us.

With kind regards

Patient Services

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