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"HARP Class (East-Ayrshire)"

About: Ayrshire & Arran Community Services / HARP (Heart and Respiratory Patients)

(as a service user),

Suffering from a variety of health conditions, I was referred to the above programme which offers exercise classes and advice to people in my position. Level of activity is based on each individual's ability following an assessment of their condition.

As a result, I have seen an increase in my daily activities, a reduction in weight and a better quality of life. Most importantly, the advice and encouragement I received during my ten weeks with the team has given me the confidence to retake control of my life and to continue to make changes that will improve my situation.

Special thanks to the staff and volunteers who made my experience of HARP so positive. Their enthusiasm, encouragement and a healthy sense of humour make this class such a success and I would encourage everyone to take advantage of this programme.
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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/06/2018 at 15:32
Published on Care Opinion at 16:26


picture of Eunice Goodwin

Dear BecxDa,

I will be delighted to pass on your special thanks to the team. it is truly pleasing to hear such a positive story, sporting a sentence such as "confidence to retake control of my life and to continue to make changes that will improve my situation". I am delighted to hear this, it really sounds as if it has been of great benefit to you.

Thank you so much for taking the time to share this with us, and I am sure the team will be delighted to see your kind words.

Best wishes for a continued recovery and improvement in your health and wellbeing,

Eunice

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