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"Cancelled operation twice at last minute by UHW Cardiff"

About: University Hospital Of Wales / Gynaecology

(as the patient),

I had an operation booked I turned up and sat all day with no food or drink only to be told y op was cancelled due to an emergency coming in so I got dressed and went home. I didn’t get a new date for my op so nearly 2 years later I contacted te hosanna and asked what was happening. I was called back to the clinic and had an apology from the consultant and was put on the urgent list. 3 weeks down the line I was given a call by the consultants secretary saying my op was scheduled for 2days down the line. She added I was 2nd on the theatre list. When I phoned up about bed availability as instructed I was told I wasn’t on the list for theatre and they would look into it. After speaking with the consultant they said I was on the theatre list but was last. I sat again all day nil by mouth until 4. 15 and was told my op was cancelled again. I might also add over these 2 episodes I have lost over £600. 0 in wages what can I do. ? I am devastated to say the least how could they do this to me.

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Responses

Response from Cardiff and Vale University Health Board 6 years ago
Submitted on 07/06/2018 at 17:53
Published on Care Opinion at 20:57



I am so very sorry to read about your cancelled operation. Please contact the concerns team who would welcome the opportunity to speak with you about the difficulties that you have experienced.

Please contact a member of the Concerns Department on 029 2074 4095 or 029 2074 3301 and they will be happy to discuss your concerns with you You can also email the team at concerns@wales.nhs.uk

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