"Walk-in physio"

Posted via nhs.uk 6 years ago

having been given detailed information regarding the Walk-in Physio Clinic, I visited Accrington PALs
Only to be told my visit would not be allowed! This was because the walk-in clinic is for spine issues only.
Very disappointed,

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Rossendale Primary Care Centre

Submitted on 07/06/2018 at 09:12

Published on nhs.uk at 10:05

Thank you for taking the time to share your experience on NHS Choices regarding your visit to the Walk in Physiotherapy clinic at Accrington PALS.
We are very sorry to hear about your experience and will share your feedback with the management team for the department.
If you would like us to investigate further please contact the Patient Experience Team to provide us with further information.
You can contact us via email at patientexperience@elht.nhs.uk
Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.
Many thanks again for taking the time to provide your feedback.
Kind regards
Melissa Almond
Senior Patient Experience Facilitator

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