What could be improved
Having already spent 2 hours at the minor injuries unit at RVH I took my 9 year old son, on there advice, to the WHH aprox 9-30 pm, we had an xray within 5 minutes on which a definate break could be seen in his forearm.
It took until 1-30am to be seen to be told that from the xray the Doctors could tell he would need a general in order to 'manipulate' it back into place.
I was told a general wasnt available during the night so offered a bed for him for the night or to return at 8am.
We opted for the temporary cast and the return.
I understand people are busy (however there was not that many patients waiting that night) but if someone could tell from just looking at the xray at 1-30 am that they could not do much for him that night did they not notice that same xray at 10 pm or 11pm saving a 9 year old the 4 hour wait (after an initial two at RVH) whilst having to sit (with others) with two bloodied and police escorted patients as well as a very loud, bloodied, rude and obviously drunk individual using language that would make a brickie feel ashamed.
I support the NHS however the system used let us down.
"Degrading to me and my son at the very best and..."
About: William Harvey Hospital (Ashford) William Harvey Hospital (Ashford) Ashford TN24 0LZ
Posted via nhs.uk