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Care Opinion

A&E

Posted By JDT

"A&E"

About: Heartlands Hospital

(as a service user),

I felt disregarded. And badly advised. Worried and confused. No attempt at communication, disinterested staff didn’t even offer any pain relief

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 19/06/2018 at 09:45
Published on nhs.uk at 10:05

Responded: 19.06.18

Dear JDT

I am very sorry to learn of your experience whilst you were an inpatient under the care of our Trust and the impression that it has left.

If you would be willing to provide further details of the particular ward, together with your name, address and date of birth, as a Trust, we would welcome the opportunity to review your care.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do contact our team, can I please ask you to advise the member of staff that you are responding to your Care Opinion / NHS Choices Posting.

Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

Kind regards

Patient Services

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