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"Belligerent receptions, disinterested and..."

About: The Merton Medical Practice

Receptionist does not greet you appropriately as you approach the desk. A couple of doctors engage and listen to what you are saying the others are disinterested giving blank looks, looking at the screen and interrupting you as you are speaking. One doctor made a decision about my mental health without my consent. Just walked out of the last appointment and left feeling very upset. Made a complaint which receipt was acknowledged and but after a week no feedback has been given.

Will be registering at a different surgery!

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Responses

Response from The Merton Medical Practice 7 years ago
The Merton Medical Practice
Submitted on 20/07/2018 at 14:44
Published on nhs.uk at 15:06


Dear Patient,

Thank you for your feedback, I am glad this has been dealt with in the practice and you have decided to stay with us.

Kind Regards

Merton Medical Practice

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