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"Was quite disappointed at the level of service and..."

About: Royal Free Hospital

What I liked

The nurse was quite courteous and the x-ray technician was very helpful and prompt.

What could be improved

The doctor that treated me did not do a thorough check which resulted in me waiting 3 hours to be seen by another doctor who was a specialist that did the exact same thing to check me as the first doctor, but slightly more thorough using a light instead of their bare eyes. The doctor requested an x-ray even though one was already done and asked repetitive questions that were absolutely useless since she did not even note my answers and I had to repeat the same answers later on. Do not want to be overly critical as I'm sure she was over-burdened, but the hospital needs to do a better job. In addition, once I was seen by a specialist at another hospital location, I found out they were at the hospital I was waiting at earlier in the evening when I was there, but nobody informed him about me.

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Responses

Response from Royal Free Hospital 9 years ago
Royal Free Hospital
Submitted on 30/09/2011 at 11:09
Published on nhs.uk on 01/10/2011 at 04:00


Thank you for taking the time to tell us about your experiences. We're sorry you were unhappy with some aspects of your care. Your comments have been fed back to A&E and will be used to make improvements to our services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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