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Met with rudeness

Story from nhs.uk

"Met with rudeness"

What could be improved

The nurse at the pharmarcy greeted me with "What do you need? We're closed."

She glanced at my prescription (did not take it in her hands) and said "We're out of XXX.".

Eventually I was served by someone else.

Rudeness is unacceptable. All I did was present my prescription.

Anything else?

Protocoles regarding patient care should be followed. Staff who persistently refuse to follow them should be disciplined.

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Responses

Response from Queen Marys Hospital (roehampton) 12 years ago
Queen Marys Hospital (roehampton)

Submitted on 27/09/2011 at 10:43
Published on nhs.uk on 28/09/2011 at 04:01

I'm very sorry for the unprofessional and unacceptable treatment you received during your visit to Queen Mary's.

You comment has been forwarded to the Pharmacy manager, who will investigate this immediately.

If you would like to take this matter further, or receive an update on the result of the investigation into your comments, please contact our confidential Patient Advice and Liaison Service (PALS) on 0208 487 6322 or email Shona Ruff, our PALS Manager, on shona.ruff@stgeorges.nhs.uk

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